Refund Policy
We want you to love what you download. Here’s everything you need to know about our refund process.
Instant Delivery
All products are digital downloads delivered immediately after purchase
All Sales Final
Digital files can’t be returned once accessed โ standard for digital goods
We’re Here to Help
Issues with your download? Contact us within 14 days and we’ll make it right
All Sales Are Final
โ ๏ธ Because our products are digital downloads delivered instantly upon purchase, all sales are final. Once a file has been accessed, we cannot issue refunds โ this is standard practice for digital goods.
Thank you for shopping at Coworkster. We appreciate your business and want you to be completely satisfied with your purchase.
When We Will Issue a Refund
We will issue a full refund in the following circumstances:
-
โDuplicate purchase
If you accidentally purchased the same product twice, we will refund the duplicate charge. -
โTechnical issues
If the downloaded file is corrupted, unreadable, or defective and we are unable to provide a working replacement. -
โProduct not as described
If the product you received is substantially different from what was described in the listing.
How to Request a Refund
If you believe you qualify for a refund, please contact us within 14 days of your purchase at support@coworkster.com.
Please include your order number, the product name, and a description of the issue. We will review your request and respond within 2โ3 business days.
Approved refunds are processed within 5โ7 business days and returned to the original payment method used during purchase.
Troubleshooting Before Contacting Us
Having trouble with a downloaded file? Try these steps first:
- Use a compatible PDF reader โ Adobe Acrobat Reader is recommended for fillable PDFs
- Try downloading the file again from your order confirmation email
- Try opening the file on a different device
- Clear your browser cache and try again
Still have questions?
Our team is happy to help. Reach out and we’ll get back to you within 2โ3 business days.