Digital Product Refund Policy
Thank you for shopping at Coworkster. We appreciate your business and want you to be satisfied with your purchase.
All Sales Are Final
Because our products are digital downloads (PDF files) that are delivered instantly upon purchase, all sales are final. Once a digital file has been downloaded, we cannot accept returns or issue refunds. This is standard practice for digital goods, as digital files cannot be “returned” once accessed.
When We Will Issue a Refund
We will issue a full refund in the following circumstances:
- Duplicate purchase: If you accidentally purchased the same product twice, we will refund the duplicate charge.
- Technical issues: If the downloaded file is corrupted, unreadable, or otherwise defective and we are unable to provide a working replacement.
- Product not as described: If the product you received is substantially different from what was described in the listing.
How to Request a Refund
If you believe you qualify for a refund, please contact us within 14 days of your purchase at:
Email: support@coworkster.com
Please include your order number, the product name, and a description of the issue. We will review your request and respond within 2-3 business days.
Troubleshooting Before Requesting a Refund
If you’re having trouble with a downloaded file, try the following before contacting us:
- Ensure you are using a compatible PDF reader (Adobe Acrobat Reader is recommended for fillable PDFs)
- Try downloading the file again from your order confirmation email
- Try opening the file on a different device
- Clear your browser cache and try again
Refund Processing
Approved refunds will be processed within 5-7 business days and returned to the original payment method used during purchase.
Contact Us
If you have questions about this Refund Policy, please contact us:
Coworkster
Email: support@coworkster.com
Website: https://coworkster.com
Last Updated: April 6, 2026